Shipping policy

At Clothma, we carefully prepare every order to ensure that it is delivered to you in the best possible condition.

Order Confirmation

After placing your order on our online store, our team will contact you by phone or WhatsApp to confirm your order details, including your address and phone number.

The order will only be prepared and shipped after customer confirmation.

If we are unable to reach you to confirm your order, its processing may be delayed or the order may be cancelled.

Order Preparation

Once your order has been confirmed, we will prepare your package and hand it over to the delivery service.

We do our best to process orders as quickly as possible.

Delivery Times

The estimated delivery time is 2 to 5 business days after your order has been confirmed.

This timeframe may exceptionally be extended due to circumstances beyond our control, such as issues related to the carrier, weather conditions, periods of high demand, or incorrect delivery information.

Delivery Information

To ensure a fast and successful delivery, please provide accurate information when placing your order:

  • First and last name
  • Valid phone number
  • Complete delivery address
  • City
  • Any useful information that may help the delivery driver contact you

The customer must remain reachable during the delivery period to facilitate receipt of the order.

Customer Unavailable at the Time of Delivery

If the delivery driver is unable to reach you or deliver your order, another delivery attempt may be made according to the carrier's conditions.

Incorrect information or an unreachable customer may result in a delivery delay or the package being returned.

Tracking and Assistance

If you have a question regarding your delivery or if your order appears to be taking longer than expected, you can contact us:

Email: contact@clothma.com
Phone / WhatsApp: +212 632 713 382

Our team will do its best to assist you and provide you with any available information regarding your order.

Contact

For any questions regarding your order or its delivery:

Clothma
Email: contact@clothma.com
Phone / WhatsApp: +212 632 713 382