Refund policy

At Clothma, we want you to be completely satisfied with your order. If an item does not suit you, you have 14 days from the receipt of your order to request a return.

Return Conditions

To be accepted, the returned item must meet the following conditions:

Be new, unworn, and unwashed.
Show no signs of use, perfume, makeup, or damage.
Retain its original tags.
Be returned in its original packaging, where applicable.
Be accompanied by proof of purchase or order number.

Items that do not meet these conditions may be rejected.

How to Make a Return?

You can request a return in two ways:

1. From your Clothma customer account
Log in to your customer account, access your order, and use the option to request a return, when available.

2. By contacting Clothma directly
You can also contact us:

Email: contact@clothma.com
Phone / WhatsApp: +212 632 713 382

Please provide your order number, the item(s) concerned, and the reason for the return.

No item should be returned before receiving our confirmation. Packages returned without prior request may be refused.

We will then provide you with the necessary instructions to make your return.

Damaged Items or Order Errors

We recommend checking your order upon receipt.

If you receive a defective, damaged, or incorrect item, contact us promptly at contact@clothma.com or at +212 632 713 382, attaching photos of the item concerned along with your order number if possible.

After verification, we will advise you of the appropriate solution.

Non-Returnable Items

For hygiene and safety reasons, certain items may not be returnable, including:

Customized or made-to-order items.
Items that have been worn, washed, or modified.
Items showing traces of use, perfume, makeup, or other damage related to their use.

Gift cards are non-refundable.

Promotional items remain eligible for return unless otherwise stated at the time of purchase.

Exchanges

If you wish to change the size or model of an item, contact us at contact@clothma.com or at +212 632 713 382 within 14 days of receiving your order.

Depending on the availability of the requested product, we will guide you through the process.

Refunds

Once your return is received and inspected, we will notify you of its approval or rejection.

If the return is approved, the refund will be processed to the payment method used during the order, within up to 10 business days following validation of the return.

The time it takes for the refund to appear may also depend on your bank or payment provider.

If you do not receive your refund after the specified timeframe, contact us at:

contact@clothma.com
+212 632 713 382